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Support

Customer Service is of the utmost importance to BioAnalytica. Certified with ISO 9001:2015 and ISO 13485:2016 BioAnalytica ensures the most reliable customer support in every phase before or after sales.

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Our Support

The pillar of the long-term trust we build with our customers is the high-quality support we offer them.

BIOANALYTICA SUPPORT

We listen, discuss, analyze

We provide tailored solutions based on each partner's needs.

We educate, develop,

and share expertise.

Scientific Support

The Scientific Support Team of BioAnalytica is very experienced and appropriately trained by our best in their fields partners to help. 

Since 1989 we have successfully transferred know-how, high technical knowledge in various biotechnological applications in Academic Institutions and Research Institutes, Hospitals, Private laboratories.

Safe scientific approach consulting

  • From a highly specialized and experienced Scientific Support Team
  • With complete and innovation technology

Continuous training and support in any issue

  • With planning and application development
  • With valid training of users from certified trainers
SHARE YOUR THOUGHTS WITH US

In order to propose the right product or system

ALWAYS BY YOUR SIDE SCIENTIFICALLY WITH CUTTING EDGE TECHNOLOGY

Development of new applications & Training of new users

Technical Support

The proper operation, precision and validity of the lab equipment adds value to every laboratory’s investment.

Our Technical Support Group

 

  • consists of experienced Biomedical Technology Engineers, with continuous and specialized training abroad, at the biomedical engineering companies 
  • offers full geographical coverage throughout Greece and Cyprus
  • takes care of the uninterrupted, proper and precise operation of your equipment 

Installation of new technology systems

  • Inspection of the premises before installation

  • Ergonomic study and installation of the equipment

  • Review and Verification of Proper Operation

Contracts of Full Coverage and Damage Repair

  • From our well trained and experienced Technical Support Group
  • Using original spare parts
  • Evaluation and Confirmation of Proper Equipment Functioning
INVEST

on a reliable partner with complete solutions

DO YOU HAVE ANY PROBLEM;

Contact us!

Storage, Handling & Distribution Of Products

In full compliance with the international standards ISO 9001:2015, ISO 13485:2016 as well as the Greek Certification ΔΥ 1348, BioAnalytica is constantly improving, responding to the new requirements of quality standards and legislation.

New Modern Storage Facilities

  • An area of 1000 m2
  • In a controlled environment
  • With special storage conditions of fragile products according to manufacturers

Full traceability of reagents & equipment

  • Modern ERP/CRM software

  • With universal use of barcodes to avoid errors

Product Distribution

  • With owned vehicles for product delivery within Attica.
  • In collaboration with distinguished courier companies for shipments outside Attica.
  • Utilizing appropriate packaging to ensure proper storage and transportation conditions.

Complaint's Management

Having mutual trust as the pillar of cooperation with our customers, we take particularly seriously the receipt and management of incidents such as:

Types of Incidents

  • non-functional products
  • unanticipated equipment performance
  • technical issues
  • delayed responsiveness
  • adverse events
  • as well as any kind of unfavorable event

 

The report of such complaints is made written or verbally at any Business Unit Manager, any Scientific or Technical Support Manager and the Quality Control Manager of ΒioAnalytica S.A., for immediate corrective action on a case-by-case basis. 

SUPPORT

Trust,
Professionalism,
Expertise

BioAnalytica is the leading supplier of Biotechnology products & services in Greece & Cyprus, boasting specialized experience and comprehensive knowledge of industry developments. The company is dedicated to continuously seeking innovation and upholding scientific excellence.

This approach ensures that BioAnalytica provides customized and cutting-edge solutions, fostering strong partnerships while advancing education and expertise in Life Sciences and Advanced Diagnostics.

  • We listen, discuss, and analyze.
  • We provide tailored solutions based on each partner's needs.
  • We educate, develop, and share expertise.
Contact us